Term & Conditions
Term & Conditions
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TERMS AND CONDITIONS

The terms and conditions are offered, for the client to have access to the platform or benefits. Establish the criteria that will apply to Puerto Rico.

1. The parties

Between the client and/or user, who acts on his own behalf, if he is a natural person or by means of power of attorney if he is a legal person duly empowered to act on behalf and legal representation of a company, and STUDIO F, a national brand belonging to STFGROUP S.A., a commercial company duly constituted under Colombian law, which has the website www.studiof.com.co, enters into this agreement in accordance with the terms and conditions of use that are an integral part of this contract. STFGROUP S.A., in any case, it will presume in good faith that it is contracting directly with the client, with the legal representative duly empowered to carry out this type of operation or with the person to whom the latter grants power; not assuming any responsibility for any personal impersonation carried out by any client and/or user, in respect of which the Client and/or user will always keep STF Group S.A. UNSCATHED. Regardless of the causes of its origin.

FIRST PARAGRAPH: To make any purchase, it is an essential requirement to register, identify yourself and present yourself as a client and/or user on the website, activities that are carried out through an email account and a secret password of the client, which is personal, non-transferable and responsibility and exclusive custody of the client.

SECOND PARAGRAPH: The customer is responsible for any use made of the provided code, which may not be transferred or disclosed to third parties for any reason. Likewise, the client must adopt all the necessary security measures to avoid misuse or knowledge of it by third parties. It is recommended to change the password periodically.

THIRD PARAGRAPH: In case of loss, forgetfulness or exposure to third parties of the password, you must refer to the authentication section of the website www.studiof.com.co where there is a link remember password, regarding which you must follow the instructions. The client will be able to recover his password, through his email or change the password. If for some reason you cannot solve the problem, please contact us: https://us.studiof.com/pqrs / 1-7872007589 from Monday to Saturday from 8:00 a.m. to 5:00 p.m.

2. The activity

STFGROUP S.A., will make available to customers the alternative of merchandise in the variety of colors available in which they can purchase the products. These will be displayed in the most realistic way possible, however, it must be taken into account that with each piece of equipment/computer, the color chosen may vary, so the company is not responsible for this fact if the client requests a change for color selection error. Comply with the ban on misleading ads in Puerto Rico.

3. Acceptance of terms

By accessing, browsing and/or using this Site, the user acknowledges having read and understood these Terms of Use and agreeing to comply with them and with the applicable laws and regulations that are part of the Legislation in Puerto Rico and the United States. In addition, when the user uses any service provided on this Site, he will be subject to the rules, guides, policies, terms and conditions applicable to that service in particular. STFGROUP S.A. will not be held responsible that the material on this Site is appropriate or available for use in other locations, and access to it from territories where its content is illegal and prohibited. Those who decide to access this Site from other locations do so on their own initiative and their responsibility under applicable local laws. In case the user does not agree with these terms, please refrain from using this Site. Any claim in relation to this Site and the material contained therein is governed by the laws of Puerto Rico and the United States. These terms and conditions are subject to change without prior notice at any time, under the principle of autonomy of the will of STFGROUP S.A. and from the date of modification of these terms and conditions, all operations that are held between STFGROUP S.A. and the user will be governed by the modified document, which is already accepted by the User and/or Client.

4. The provisions

In the event that one or more of the provisions contained in these Terms and Conditions are considered null, illegal or ineffective in any aspect, the validity, legality, enforceability or effectiveness of the rest of the provisions contained herein will not be affected or annulled by said circumstance.

5. Terms review

STFGROUP S.A. can at any time review the Terms of Use contained herein, change or readjust. By using www.studiof.com.co, the user agrees to be bound by any of such revisions, which will be valid from the moment they are accessible by users, and must then periodically visit this page to determine the terms in force at that time to which the user will be obliged in the event that he decides to use this Site.

6. Industrial property

All brands, banners, logos, names and any other distinctive sign, as well as utility models and/or industrial designs and other elements of industrial or intellectual property inserted, used and/or displayed on this site, are the exclusive property of STFGROUP S.A. At www.studiof.com.co nothing may be developed as a concession or granting of any title of authorizations, licenses or any other right to use or dispose of any form of Industrial Property, without the written permission of STFGROUP S.A. or the owner of the rights of the same, whoever it may be. Any unauthorized use will constitute as a violation of these Terms and Conditions and current national and international regulations on Industrial Property.

7. Copyrights

All computer, graphic, advertising, photographic, multimedia, audiovisual and/or design material, as well as all content, text and databases made available on this Site are the exclusive property of STFGROUP S.A. All the Contents on the web page are protected by Copyright rules and by all the national and international regulations that are applicable to it. Except for what is expressly stipulated in these Terms and Conditions, any act of copying, reproduction, modification, creation of derivative works, sale or distribution, display of the Contents, in any way or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or any other means, without the prior written permission of STFGROUP S.A. In no case do these Terms and Conditions confer rights, licenses and/or authorizations to carry out the acts described above. Any unauthorized use of the contents will constitute a violation of these Terms and Conditions and current regulations on copyright, the user is only granted a license and a personal, non-transferable and non-exclusive right to display the website www.us.studiof.com on the screen of a computer or PDA device under his control, and to copy the Contents owned by STFGROUP S.A. solely and exclusively for personal, non-commercial use, on the condition that the user does not modify the contents in any way and that they keep all copyright legends and other proprietary rights contained therein. The user agrees by these Terms and Conditions not to modify the software of the Site in any way.

Copyright© 2023 STF PR LLC. All Rights Reserved

The information contained in this Site, including, but not limited to text and images included and their arrangement, are Copyright© 2023 STF PR LLC. All rights reserved. STF PR LLC, its trademarks, and its logo are the property of STF PR LLC. You are authorized by STF PR LLC to use, transmit or display any information registered or proprietary to STF PR LLC on any page of the Site solely for commercial use, provided that such copying, transmission, or display includes any copyright attribution or service mark as it appears on said page.

You acknowledge that this site contains information, software, photos, video, graphics, sound, or other materials (collectively, 'Content') that are protected by copyright, trademark, trade secret, or other proprietary rights, and that these rights are valid and protected in all forms, media, and technologies existing now or later developed.

The content of this site may not be copied, transmitted, displayed, distributed, downloaded, patented, modified, published, reproduced, used, sold, used to create a derivative work, or used for any commercial or public purpose without the prior written consent of STF PR LLC.

Distinctive signs

The Studio F distinctive sign and any other displayed on this page is the property of STFGROUP S.A. Under no circumstances can it be considered that the use is allowed or a license is being granted, whatever its nature, on the brands, trade names, banners, or slogans. Therefore, their use is expressly prohibited, under penalty of being subject to civil and criminal liability.

8. Training and improvement

The purchase sales contract of STFGROUP S.A. products is perfected only when the client, in response to the offer made by STF GROUP S.A. Presents his purchase acceptance by selecting the product and make the payment according to the payment methods offered on the page.

SINGLE PARAGRAPH: If the purchase to be made exceeds a quantity of fifteen (15) products, STFGROUP S.A. reserves the right to send this purchase offer to the company's business channel as it is considered an institutional sale, in order to avoid an improper marketing of the products. It also applies if you intend to purchase more than 2 units of the same reference.

9. Term for acceptance of the offer

STFGROUP S.A., may accept the sale immediately or partially after the payment has been made and its effectiveness is confirmed.

FIRST PARAGRAPH: Acceptance will be understood to be perfected by means of an email addressed to the address provided by the client that contains the expression "thank you very much for your purchase" or another similar one.

Our client must take into account that the registration, the provision of the personal code to our client, or the remittance of the information or transaction does not mean acceptance of any sale.

SECOND PARAGRAPH: In the event that STFGROUP S.A. for any reason does not accept the sale made in whole or in part, it will proceed to return the money in whole or in part, as appropriate, to the customer's account for which the money transfer was made in an amount identical to that consigned in our accounts, without any type of interest, compensation or, failing that, to a client account certified by bank certification.

THIRD PARAGRAPH: For the return of the money, it will be done through the same means of payment with which the purchase was made. Then, an order to refund the money will be issued internally.

In the case of payment through PayPal, with credit or debit cards, a refund order will be sent to the corresponding financial entity, who will make the request effective within the times defined by each entity, which are approximately 14 business days, without any responsibility of STFGROUP S.A. for the delays that the financial institution may have.

10. Price

The total value of the purchase will be made up of the following charges that will be broken down to the customer: value of the product, taxes, shipping, and transportation costs.

FIRST PARAGRAPH: STFGROUP S.A. undertakes to constantly review and update the prices that are mentioned on the website and, in turn, our client and/or user must be attentive in case of any fluctuation in them, only the value of the product can be guaranteed at the moment of purchase in cash. In this way, images that show different prices that could be required will not be accepted.

SECOND PARAGRAPH: STFGROUP S.A. will inform or publish the transportation and shipping rate that the merchandise will have, which will be generated depending on the costs and policies of the transportation company, which are independent, autonomous, and foreign to STFGROUP S.A. Within the cost of the freight, the place of the territory in Puerto Rico and the United States to which the purchased products must be sent, the size, and weight of the same must be taken into account.

11. Payment conditions

The payment will be made solely and exclusively by the following means:

  1. Credit Cards
    • Visa
    • Master Card
    • American Express
    • PayPal
  2. Debit Cards
    • Visa
    • Master Card

PARAGRAPH: Before our acceptance of any Purchase Offer, the client must choose the terms and conditions of payment of the corresponding price, according to the means of payment that are established on this Site. Even though STFGROUP S.A. makes available to the client a secure connection system for all the realization of all purchase offers, in no case will it be responsible for failures in the communications of banking entities, credit or internet connection services, nor for damages caused to users due to an action or omission of said entities.

12. Reversal (Refund) of payment

The refund of the money paid will be made at the discretion of the consumer, when:

  • The product complies with the policy of changes, exchanges, or return.
  • The product does not comply with the description communicated, and disagreement is manifested by the client.
  • The change of the product has been approved by a guarantee, and the client chooses the refund of the money.

Once we receive the request for a refund of the money, along with the product that is the object of nonconformity, the client will be notified by email of the current status of their request.

The refund of the money will be made through the same means of payment with which the purchase was made. Then, an order to refund the money will be issued internally.

In the case of payment through PayPal, with credit or debit cards, a refund order will be sent to the corresponding financial institution, who will make the request effective within the times defined by each entity, which are approximately 14 business days.

For virtual purchases, the values paid by fee or direct shipping costs are not refundable. Only the price paid for the product is refundable, unless the reasons for the withdrawal are the responsibility of Studio F as a result of changes in the quality of the product or the promise of the sale has not been fulfilled.
If the refund of the money through the original payment method is not possible, our Customer Service staff will indicate at that time the alternative refund method available.

REMEMBER: THE TIME OF THE REIMBURSEMENT WILL BE COUNTED FROM THE RECEIPT OF THE ARTICLES AND THE VALIDATIONS OF THE GOOD CONDITION AND NON-USE.

13. Remission of products

The shipment of the products will be made only within Puerto Rico and the United States, through certified mail, within a maximum period of ten (10 to 12) business days, counted from the acceptance of the offer, as long as there is no fortuitous event or force majeure, among which is by way of example: acts of man or nature, such as hurricanes, strikes, stoppages, revolutions, sedition rebellion, attacks, fluid cuts, landslides, earthquakes, overflows, bridge falls, etc.

FIRST PARAGRAPH: The place of shipment will be to the address indicated by the client in the offer that he prepares in the format intended for this purpose, which may be the same place of residence of the buyer or another that he designates. It is understood that any person who is at the address where the delivery must be made is duly authorized by the customer to receive their order, so STF GROUP S.A. is exonerated from any responsibility at the time of delivery, as long as it is made at the registered address at the time of purchase on the website.

SECOND PARAGRAPH: The company in charge of transporting the merchandise will have the obligation to make a maximum of two (2) delivery attempts of the purchased products. In the event that the delivery attempts are unsuccessful, the goods will be returned to the factory and to the return of the money consigned, except for the value of the shipment, without any type of interest, compensation or additional amount and regardless of the cause or origin that may have the return, according to the established terms. Likewise, unsuccessful delivery is considered if the recipient of the product is under fourteen (14) years of age and is not accompanied by a parent, guardian or guardian who signs the receipt of the product together with the recipient.

14. Invoice

The invoice will be sent together with the product purchased to the delivery address mentioned by the customer.

Remember that if your invoice is rejected, our customer service area will be contacting you to generate a new billing process, an event that may delay a purchase process, for which we thank you for checking that there are justifiable causes for the rejection of the invoice.

15. Delivery of the property

The delivery of the property is carried out as soon as STF GROUP S.A. place the good or product in the hands of the transport company, to be sent to the client or to the person designated by him.

FIRST PARAGRAPH: Notwithstanding the foregoing, the client or recipient of the good or product must refrain from receiving it immediately, in the event that the packing or packaging of the product presents damage, ruptures, openings, or other similar, leaving the proper note or proof of that fact. If you do not report it, this event will be your sole responsibility.

16. Product packaging

Our client accepts that the products are packed and presented in a plastic bag and/or cardboard box that meets the necessary conditions for the proper conservation of the product.

17. Changes and product guarantees

To make the guarantee or exchange of any of the products marketed by our website effective, the 'Shipping, exchange, return, and guarantee policies' apply, which are an integral part of this document and can be consulted under the link titled: Exchange policies.

SINGLE PARAGRAPH: Any sale made must be considered as a firm sale; therefore, the return of the product or money that is not supported by law or by order of a competent authority will not be accepted. Said return of money will be made without any type of interest, premiums, or additional sums, and all shipping costs that would have originated in the absence of a legal prohibition will also be deducted.

18. Comments

SINGLE PARAGRAPH: Any comment that is published must be made with cordial, respectful language, and related to the object on which it is commented. STF GROUP S.A. reserves the right to publish or refrain from publishing any of the comments made by users of our website to the products. In this sense, we reserve the right to withdraw from the website any comment without prior notice.

19. Limited liability

Without prejudice to what is determined in the applicable laws, STF GROUP S.A. assumes no responsibility whatsoever, including any liability for any loss or damage, including but not limited to loss of information or profits, the existence of viruses, results of the use or inability to use material on this Site, lost business opportunities, or any other damage, even when the user has advised us about the possibility of such damage, or for any third-party claim, except as expressly provided herein. Under the terms indicated here, STF GROUP S.A. does not assume any responsibility for the information provided on the page, including but not limited to that referring to products and/or services, notes of interest, opinions, practical advice, and resolution of concerns. STF GROUP S.A. does not assume any responsibility for the impossibility of, or for problems in, the use of the Site or any of the pages that comprise it, including but not limited to events such as server or connection problems, interruptions in your communication, technical problems. In the event that the use of the material on this Site results in the need to service, repair or correct equipment or information, the user assumes any costs derived from it.

FIRST PARAGRAPH: The responsibility of STF GROUP S.A. will be limited to an amount identical to the value of the product purchased, or failing that, to the value of the product requested by the customer.

20. Source of funds

The client solemnly declares and affirms:

A. I have never allowed third parties to use my accounts or my credit or debit cards to deposit or manage money of unknown origin or from conduct contrary to the law.
B. I exempt STF GROUP S.A. of all responsibility for the erroneous, false, inaccurate information that has been provided in this document or for the violation of it, in such a way that I will be solely responsible for it.

22. Clause Terms and Conditions of the website

The personal data that users register on the site will be confidential, and STF Group S.A. cannot disclose them to third parties or use the information for purposes other than those authorized by the user himself (participation in activities and sending information about the company's products). Personal data will remain as secure as possible.

To know in detail the use and treatment that we carry out on the personal data collected through the website, as well as the conditions of data administration, the rights that assist you as the owner, and in general what is related to the Privacy Protection that STF Group S.A., carries out, you can access our Privacy Policy at the following link: https://us.studiof.com/information?item=privacy-policy.

All information that the user publishes on the website, with the exception of the registration form, will not be considered confidential, and therefore will not be subject to the provisions for it. The ideas, opinions, suggestions, and comments that are sent by users to the website, spontaneously and without prior request from STF Group S.A., may be used by it. The above, under the understanding that such communications are not confidential and are not protected by any regulation corresponding to intellectual property issues. Therefore, the user may not claim compensation or any participation due to the commercial or extra-commercial use that the aforementioned company.