Envelope with Crystals and Hot Fix

If you want to make the change of any of our products, you can do it presenting the product subject to change in perfect condition, with all its labels, without having been used, together with the purchase invoice, within a maximum period of (30) calendar days, counted from the receipt of the product.

For purchases made through our website https://us.studiof.com/ we invite you to file your change request at:

• Our Customer Service line 17872007589 from Monday to Friday from 8:00 a.m. to 6:00 p.m.

• Our email customerserviceusa-pr@studiof.com

• Our STUDIO F physical stores located in Puerto Rico as well as:

• Studio F San Patricio, Guaynabo, San Patricio, Ave Guaynabo, 00968, PR LC Q-6, Centro Comercial San Patricio Plaza.

• Studio F San Juan, San Juan, 1000 The Mall of San Juan Blvd, San Juan, 00924, PR, Centro Comercial The Mall Of San Juan.
  
  

When filing the change, exchange or return request, the customer must indicate their personal and purchase data, which include: Identification number, email, home address, order number or invoice with which the purchase was made.

Product changes or money refunds will always be made for the purchase value of the product.

The days of collection of your product in the process of change, exchange or return, will be made on business days, except federal holidays.